Refund Policy - Pink House Alchemy

Thank you for visiting and shopping at pinkhousealchemy.com. Following are the terms and conditions that constitute our Refund Policy.

Refund Policy

All sales are final. With all rules, come exceptions though. If you are unsatisfied with a product or receive a damaged product please contact marketing@pinkhousealchemy.com with your reason for return. If your order had damaged product please include photos.

Returns must be considered within 30 days of purchase. No refunds or returns will be issued on sale items. Proof of purchase is required for all returns and refunds. 

Contact marketing@pinkhousealchemy.com to start the refund process.

For Wholesale Orders email wholesale@pinkhousealchemy.com to start the refund process.

Customers can expect refunds to be processed within 5-7 days of approval.

What are the conditions that must be met to issue a refund?

• Reason for refund - dissatisfaction or damaged product

• Returns must be within 30 days of purchase

• Product must have the receipt or proof of purchase 

Do you issue refunds for items on sale (ie. discounted)?

• No, items on sale cannot be refunded 

Can customers exchange a product with a new one?

• Yes, customers can exchange the product with a new one by contacting us within reason and with proof of purchase.